At calima.mx, we want your shopping experience to be as pleasant as a day at the beach. That's why we've established these policies so you know all the details about your order, from when you place it until you receive your garments.
1. Purchase Policies
Prices: All product prices on our website are in Mexican pesos (MXN) and include VAT.
Availability: All orders are subject to stock availability. In the event that a product is not available after you place your purchase, we will contact you to offer an alternative or proceed with a corresponding refund.
Website errors: We make every effort to ensure that the information, descriptions, and prices of our products are correct. However, if an obvious error is detected in the price of a product you have ordered, we will inform you so that you can reconfirm your order at the correct price or cancel it.
Payment methods: We accept payments with credit and debit cards (Visa, Mastercard, American Express) and via PayPal. The charge will be made at the time your order is confirmed.
2. Shipping Policies
Coverage: We ship throughout the Mexican Republic. At the moment, we do not offer international shipping.
Shipping costs:
Free shipping: On purchases over ${precio minimo de envio gratis} MXN.
Standard shipping: For orders under ${precio minimo de envio gratis} MXN, the shipping cost will be automatically calculated at checkout, based on your postal code and package weight.
Delivery times: Delivery times are estimated and begin counting from payment confirmation.
Mexico City and Metropolitan Area: 1 to 5 business days.
Rest of the Republic: 3 to 15 business days. During high-demand seasons (such as sales or promotions), times may be longer.
Courier providers: We work with reliable parcel companies such as Estafeta, DHL, or FedEx, assigning the most efficient one based on your delivery area.
Confirmation and tracking: Once your order is picked up by the courier, we will send you an email with the tracking number so you can track it on the carrier's page.
Shipping address: It is your responsibility to provide a correct and complete shipping address. If the package is returned due to an incorrect address or not being picked up, re-shipping costs will be borne by you.
Order receipt: We recommend checking your package upon receipt. If you observe visible damage to the packaging, report it immediately to the delivery person and to us via our contact email.
3. Returns and Exchange Policies
Period: You have a period of 15 calendar days from the date of receipt of your order to request an exchange or return.
Product conditions: To process an exchange or return, the product must be in perfect condition, unused, unwashed, or unironed, and must retain its original tags and the packaging in which it was received.
How to request an exchange or return?
Send an email to [email protected] (replace with your actual email) indicating your order number, the product(s) to be returned, and the reason for your request.
We will provide you with instructions to complete the process.
Reasons for return:
Defective product or shipping error: If you receive a product in poor condition or that does not correspond to your order, we will cover all shipping costs for the return and reshipment of the correct product.
Size, color change, or regret: If you are not satisfied with your purchase, return shipping costs will be your responsibility. You can choose the courier company you prefer for the return.
Exceptions: Returns of promotional or sale products will not be accepted unless they have a defect. In these cases, only an exchange for another product of the same value can be made.
Refund process: Once we receive the product at our facilities and verify that it meets the conditions, we will process the refund of the product amount (excluding original shipping costs, if any) using the same payment method you used for the purchase. The credit will be reflected within 7 to 10 business days, depending on your bank.